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DATE OF LAST UPDATE: APRIL 15, 2020
Domestic Shipping Policy
Shipment processing time
All orders are processed within 3 business days.
Shipping rates and delivery estimated
Shipping charges for your order will be calculated and displayed at checkout.
Shipping method Estimated delivery time Shipment cost
Standard Shipping 7-12 business days Free
USA: Tensecart does not currently support delivery to PO boxes, APO/FPO boxes.
Shipment confirmation and order tracking
When your order is processed and a tracking number is available, you will receive an email with tracking information.
Customs, duties, and taxes
Tensecart is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). This should be impossible since we do not ship internationally.
Damages
Tensecart is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
Tensecart can ship internationally.
Still have questions about shipping? Contact customer service at tensecart@gmail.com.
Flat 2, 21-29, Tewkesbury Road,
London, N15 6SE,
United Kingdom